That’s Not Fair

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That’s Not Fair! Fair. What is fair? Is there a requirement for fairness in the workplace? Does it exist in the world? The definition of “Fair” is not very informative. in accordance with the rules or standards; legitimate. “the group has achieved fair and equal representation for all its members” In accordance with the rules … Read more That’s Not Fair

Yeti Sighting in College Station, Texas

A Yeti walked in the door, continuing to the parts department in the auto dealership. Seven feet tall with long dirty, matted hair all over its body. AND NO ONE SAW IT. Lately, several cartoons have depicted big happenings surrounding people who don’t notice because their heads were looking down at their phones. This was … Read more Yeti Sighting in College Station, Texas

Product Knowledge is King

Do you know your products? I mean really know them. I believe product knowledge separates the order taker from the professional salesperson. I can’t tell you the number of times working with Reps in the field a customer would ask a simple question about a product. The auto-response from the Reps was always, “I’ll check … Read more Product Knowledge is King